Privacy Policy

Last updated: May 19, 2026

Haul Yeah! ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information when you use our website (haulyeahntx.com) or our junk removal and hauling services.

1. Information we collect

We collect information you provide directly when you:

• Request a quote or book a service (name, phone number, email, service address, photos of items)
• Communicate with us by phone, text, or email
• Submit a review or testimonial
• Pay for services (we use third-party payment processors and do not store full card information ourselves)

We also collect limited information automatically when you visit our website:

• Device and browser type, operating system
• Pages visited, time spent, referring website
• General location (city/region based on IP, not precise location)

2. How we use your information

We use the information we collect to:

• Provide quotes, schedule services, and complete the work you've requested
• Communicate with you about appointments, quotes, invoices, and follow-up
• Process payments through our payment processor
• Send service reminders and post-job review requests
• Improve our services and website
• Comply with legal and regulatory requirements

3. Photos and job documentation

We take before-and-after photos of every job for our internal records and as proof of completion. We may use photos of items, the trailer, and completed work for marketing purposes (social media, website portfolio). We will not post photos showing identifying details of your home (street numbers, license plates, identifiable people) without your explicit permission.

4. How we share your information

We do not sell your personal information. We share limited information only with:

• Service providers who help us operate the business — including Jobber (our scheduling and customer management platform), Stripe (payment processing), and Google (email and analytics). These providers are bound by their own privacy policies and may only use your information to provide services to us.
• Legal authorities if required by law, court order, or to protect our legal rights.
• Donation partners (Goodwill, Habitat for Humanity ReStore, etc.) for the limited purpose of issuing donation receipts when requested — we share only what is needed for the receipt.

5. Text messages

If you provide your phone number to book a service or request a quote, you consent to receive text messages from us related to your service (arrival confirmations, scheduling updates, invoices, review requests). Standard message and data rates may apply. You can opt out at any time by replying STOP to any text message. Opting out of texts will not affect your service but may limit our ability to communicate timely updates.

6. Cookies and analytics

Our website may use cookies and similar technologies for analytics (Google Analytics) and to remember your preferences. You can disable cookies in your browser settings. Disabling cookies may affect website functionality.

7. Data retention

We retain customer information for as long as needed to provide services, comply with legal obligations (tax records typically require 7 years), resolve disputes, and enforce our agreements. You may request deletion of your information at any time, subject to legal retention requirements.

8. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at howdy@haulyeahntx.com.

9. Children's privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it.

10. Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be posted at haulyeahntx.com/privacy. Significant changes will be communicated by email to customers in our system.

12. Contact

Questions about this Privacy Policy or your information? Contact us at howdy@haulyeahntx.com or call (940) 202-9770.